Frequently Asked Questions

VENLA LUXE is the place so shop for Luxury Brand Accessories: bags, shoes, belts, sunglasses.   We do not sell clothing, hats, watches, jewellery.

All items are preloved items in excellent condition. Some have never been worn (brand new with tags), and others are gently worn.

All items sold at VENLA LUXE come with authentication.  We partner with Luxury Authentication Australia to authenticate items. You can read about their services on their website: luxuryauthentication.com.au

If you wish to sell designer items with us, and you cannot provide any authenticity documents, there will be a $45-$100 charge to authenticate your item. An authenticity certificate will be provided to the purchaser of the item, or the seller should the item not sell.

We only accept items in excellent condition.  Items need to be cleaned and free of any defects.

All sales are final. We are happy to help with any queries, additional images and answer any questions you have prior to purchase.  We cannot exchange or swap products.  

If an item is defective, please contact us via email at luxe@venla.com.au Once your return has been approved, please return to us within 5 business days.

Items can be collected from VENLA MOSMAN store only.  We are open 7 days / week.

Approximately 6 weeks.  
Unsold items will be returned to seller or donated to charity. An email will be sent to collect any unsold items, if not collected within 14 days we will donate to charity on your behalf. If seller opts for returns to be mailed, this will be at seller’s expense.

Shipping
Items are only shipped domestically in Australia – no international shipping is provided.

All items are sent via Courier or Australia Post and tracking details will automatically be sent to you once dispatched. Items over $1,000 will be posted or couriered with added insurance.

All orders under $1000
• Small items:   $25
• Large items:   $45

All orders over $1000
•Small items:   $40
•Large items:   $60
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Returns
All sales are final, we do not offer returns, refunds or exchanges. If an item is defective, please contact us via email at luxe@venla.com.au Once your return has been approved, please return to us within 5 business days.